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City West Water

Fixing leaks

Is you bill higher than normal? You might have a leak.

Looking to reduce the cost of your water bill? There are lots of reasons why your bill could be higher than normal including;

  • Using more water than usual.
  • A change of appliances.
  • A new resident.
  • Faulty toilets.
  • Or a visible or undetected leak.

Two minute leak test

The first step in detecting a leak to check the latest meter reading your current bill against your water meter.

Please note that your meter should be higher than the number on your bill as you will have used water since your last meter read.

This quick test will help you find out if you have a leak. For this test to work, you need to make sure you're not using any water in the property.

Before you start, please check that:

  • Your stop tap is turned on (if you turn it off no water will pass through your water meter).
  • You haven't recently flushed the toilet.
  • The dishwasher and washing machine is turned off.
  • The evaporative cooling is turned off.
  • Any garden irrigation or sprinklers are turned off.

Once you have made sure no water is being used, please follow these steps:

  1. Write down the current reading on your water meter.
  2. Wait two minutes, then write down the reading on your water meter again. Also check if the dials are spinning.
  3. If the numbers on your water meter are the same, there is no leak at the property. If the numbers are slightly different, or the dials moved slightly, there is either a small leak or could be due to dripping taps or faulty appliances.
  4. If you suspect there is a leak at your property, please contact a licenced plumber to investigate. If the plumber finds a leak on your property, have it repaired immediately.
  5. Ask the plumber for a plumber’s report which will explain what the problem was and how it was repaired.

When you receive the plumber’s report, call us on 131 691. We may be able to review your account depending on the problem that has been repaired.


Checking for leaks using your water meter

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Need to buy a new washing machine?

Our washing machine calculator estimates your washing machine’s electricity, gas and water consumption cost per wash. You may be surprised to learn how much it costs when using an inefficient washing machine with a low energy star rating compared to a new, water efficient washing machine.

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