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City West Water

Partnership creates cleaner sewers in foodie hot spot

Our Business Customer Services team works closely with the award-winning Environmental Health team at Maribyrnong City Council to close the loop on food safety and keep our sewers clear from greasy waste.

“A blockage from greasy waste can cost thousands to fix and impact negatively on the environment.

“We have been working closely with Maribyrnong City Council for three years now to help support new food businesses manage their greasy waste safely. Over this time, we have seen sewer-related incidences decrease.

“We’re excited by the program and the partnership and confident more councils will jump on board” – Nathan Bennett, Acting General Manager, Customer Experience (City West Water).

“This area is transforming at a rapid rate. Its strong ‘foodie’ culture is a hot spot for diners. To manage demand our team introduced a ‘first-of-its-kind’ education program to address gaps in food safety requirements.

“Right at the start businesses take part in a face-to-face pre-application meeting. We provide a comprehensive assessment of what’s required across all aspects of food safety delivery and compliance. We include information about the safe discharge of wastewater to our sewers and why City West Water requires a Trade Waste Agreement.

“Feedback from businesses and organisations has been overwhelmingly positive. This program has instilled a food safety culture right from the application process” – Foti Beratis, Environmental Section Coordinator (Maribyrnong City Council).

The program’s tools to support customers are available for all Victorian councils. To find out more contact:

To find out more about how we can support your business visit Trade Waste page.