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City West Water

Help and support

Need our help or support? Use the following menu to lodge an enquiry, search for common questions, understand water quality and so much more.


Contact us

Got a query? Visit contact us and log your query or report a fault or emergency.

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Enquiries and complaints

We work to resolve all enquiries, complaints and other matters as fast and positively as possible.

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Water quality

We work hard to provide the best quality water to our customers.

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FAQ knowledge base

Visit our FAQ knowledge base to find answers to all of your common questions.

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Customers with special needs

Are you a customer with special needs? Let us know.

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Faults and disruptions

Report a fault or disruption to your water service.

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