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City West Water

Help and support

Need our help or support? Use the following menu to lodge an enquiry, search for common questions, understand water quality and so much more.


Customer care

We understand that customers sometimes need help through the tough times.

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Contact us

Got a query? Visit contact us and log your query or report a fault or emergency.

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Enquiries and complaints

We work to resolve all enquiries, complaints and other matters as fast and positively as possible.

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Safe, high quality drinking water

City West Water provides some of the world’s best quality water to our customers throughout Melbourne’s CBD and inner and western suburbs.

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FAQ knowledge base

Visit our FAQ knowledge base to find answers to all of your common questions.

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Customers with special needs

Are you a customer with special needs? Let us know.

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Faults and disruptions

We proactively manage the water and sewer infrastructure that services Melbourne CBD and inner and western suburbs.

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