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City West Water

Contact us

Please contact us using the telephone numbers, addresses or online form.

To report a fault or emergency, water or sewerage emergencies, or enquire about water quality, call 132 642 or let us know by email. Our report a fault service is open 24 hours a day.

Enquiry form

If your enquiry is urgent, call our Contact Centre on 131 691. We are available to take your calls Monday to Friday, 830am- 5pm.

Enquiry Type *
Other Enquiry Type
Is the enquiry related to a specific property? *
Enter all property addresses related to this enquiry
What customer type best describes you? *
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Enquiry type Time frames Examples
Response time frames:
General billing Next business day
(Mon-Fri 8:30am – 5:00pm EST)
Billing query, postal address update, meter readings, payment arrangements, change of name, direct debit, copy of property title or concession enquiries
Change of tenants Within 5 business days of entry/vacate Advising us of a tenant moving in/out of a property
Service faults Up to 5 business days depending upon urgency Water interruptions, leaking main or sewer fault
Property information statement  5-7 days A statement utilised by the conveyancer when purchasing or settling a property.
Technical services  10 business days General property development/build over easement/backflow queries, meter installations, hydrant permits and asset enquiries/applications
Notice of sale  6-8 weeks Advice of property sale - must include the notice of acquisition/disposition

Phone numbers

  • Faults and Emergencies 132 642
  • General, Account and Water Restrictions Enquiries 131 691
  • Interstate Customer Enquiries and Payments 03 9313 8422
  • Card Payments and Account Balances 131 971
  • International Customer Enquiries and Payments +61 3 9313 8422
  • Translation and Interpretation Service 03 9313 8989
  • Fax 03 9313 8417

Translation and Interpretation Service

We provide a free translation and interpretation service for non-English speaking customers over the phone. Call 03 9313 8989, mention your preferred language and be connected to an interpreter.

  • Just call 9313 8989 and speak to us in your language
  • 使用你自己的語言跟我們交談: 9313 8989
  • 使用中文与我们通话:9313 8989
  • با ما با زبان خودتان صحبت کنید: 93138989
  • Nói chuyện với chúng tôi bằng ngôn ngữ của mình: 9313 8989

Postal Address

Locked Bag 350
Sunshine, Victoria 3020.

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