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City West Water


You can sign up for eBilling, request an extension, update details and so much more.



Discover how eBilling works and the benefits of having your bills delivered directly to you.

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Register for eBilling

Go paper free and reduce paper clutter with the convenience of quarterly bills delivered straight to your email.

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Pay now

Managing your bill is easy with a variety of payment options to suit your needs.

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How to read your bill

Need some help understanding your bill? Let us assist you.

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Charges explained

At City West Water we are committed to providing our customers with the best quality water services at an affordable cost.

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Request a payment extension

Do you need more time to pay your bill? Request a seven day extension.

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Set up a payment plan

Are you having trouble paying your bill? Use a flexible payment plan.

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Apply for a concession

Discover the eligibility requirements for a concession on your water bill.

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My water meter

Discover how to read your meter and understand your responsibilities as a property owner.

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Common billing questions

Have questions about your bill? We have answers.

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Account for vision impaired

We are committed to providing easy billing options to our vision impaired customers.

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Bill Assist

We understand that customers sometimes need help through the tough times.

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