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City West Water

Freedom of information

Understand your rights under the Freedom of Information Act 1982 and make a request.

Under the Freedom of Information Act 1982 (the Act), everyone has the right to ask for access to documents held by City West Water.

You have the right to:

  • Access documents about the activities of City West Water.
  • Access documents about your personal affairs.
  • Request that incorrect or misleading information held by City West Water about you be amended.

What documents can I access?

  • Documents created by City West Water.
  • Documents supplied to City West Water by an external party.

You can apply for access to documents not older than 5 July 1978. However, if the documents are about your personal affairs, there is no time limit.

What documents can’t I access?

Not all documents are available but this should not deter you from asking for access as each document is assessed on its merits before a decision is made.

The Act allows City West Water to refuse access to some documents including:

  • Cabinet documents.
  • Some internal working documents.
  • Law enforcement documents.
  • Documents covered by legal professional privilege (legal advice).
  • Documents containing personal information about other people.
  • Documents containing information provided to City West Water in confidence.
  • Documents containing information provided to City West Water by a business.
  • Documents which are covered by secrecy provisions in other laws.

You may be refused access to an entire document or you may be given access to a document with some information deleted.

What will it cost?

Fees and charges are set by the State Government and include:

From 1 July 2017
Application fee  $28.40
Search charge  $21.30 per hour
Supervision charge  $21.30 per hour
 Photocopying (black & white) $0.20 per A4 page

Some fees may not apply. Please submit a copy of your concession or health care card and we will let you know.

If we estimate that your charges may exceed $50, we will ask you if you wish to proceed and (if so) you will need to pay a deposit.

How do I apply?

 Download the complete application form to submit an FOI request.

Email: foi@citywestwater.com.au

Post

FOI Officer, City West Water
Locked Bag 350
Sunshine VIC 3020

How long will it take?

We must issue our decision within 45 days of a valid application being received. Delays may occur if your application:

  • Is not clear and requires further clarification.
  • Does not include the application fee.
  • Requires payment of a deposit.
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