Access our policies

• Backflow prevention containment policy (doc - 126.50KB)

  We provide drinking water, recycled water and alternative water services to our customers.

• Disability policy (doc - 36.50KB)

  We are committed to reducing barriers for people with a disability to access our services, facilities and employment.

• Drinking water quality policy (doc - 41.00KB)

  The purpose of this policy is to set out the approach that we will use to deliver safe and aesthetically pleasing drinking water to its customers.

• Employee well being policy (doc - 41.50KB)

  Employee well being is considered an important initiative at City West Water and is linked to our social strategic objectives.

• Environmental policy (doc - 50.00KB)

  Our vision is to be a truly sustainable water business.

• Equal employment opportunity policy (doc - 237.00KB)

  We are committed to ensuring a workplace free of discrimination, harassment and bullying.

• Family violence policy (doc - 40.00KB)

  Our policy will inform our decisions and actions when dealing with employees and customers experiencing or affected by family violence.

• Privacy policy (doc - 56.00KB)

  We and our employees will respect the privacy of all customers and other individuals.

• Quality policy (doc - 40.00KB)

  This policy underpins our commitment to quality as an integral part of the achievement of its vision, mission and strategic goals.

• Residential hardship policy (doc - 55.00KB)

  This policy outlines how we seek to meet our responsibilities for residential customers experiencing financial hardship.

• Social policy (doc - 57.00KB)

  This policy outlines how we seek to meet our social responsibilities.