Access our policies

• Accessibility policy (doc - 37.50KB)

  We are committed to reducing barriers for people with a disability to access our services, facilities and employment.

• Backflow prevention containment policy (doc - 126.50KB)

  We provide drinking water, recycled water and alternative water services to our customers.

• Complaints resolution policy (doc - 246.00KB)

  Feedback from our customers, positive or negative, is vital to understanding how we are progressing and continuously improving our products and services.

• Diversity and inclusion policy (doc - 60.50KB)

  We are committed to becoming an industry leader in diversity and inclusion in the workplace.

• Drinking water quality policy (doc - 222.50KB)

  The purpose of this policy is to set out the approach that we will use to deliver safe and aesthetically pleasing drinking water to its customers.

• Employee well being policy (doc - 43.00KB)

  Employee well being is considered an important initiative at City West Water and is linked to our social strategic objectives.

• Environmental policy (pdf - 44.77KB)

  Our vision is to be an exceptional service provider that puts customers first and benefits the community.

• Equal employment opportunity policy (doc - 237.00KB)

  We are committed to ensuring a workplace free of discrimination, harassment and bullying.

• Family violence policy (doc - 202.00KB)

  Our policy will inform our decisions and actions when dealing with employees and customers experiencing or affected by family violence.

• Health and safety policy (pdf - 132.83KB)

  Create an environment where people make good choices – we ‘live and breathe’ safety and wellbeing for our people.

• Learning and development policy (doc - 77.00KB)

  Our people drive their own individual development and take responsibility for maintaining and growing their skills.

• Privacy policy (doc - 52.50KB)

  We and our employees will respect the privacy of all customers and other individuals.

• Quality policy (doc - 40.00KB)

  This policy underpins our commitment to quality as an integral part of the achievement of its vision, mission and strategic goals.

• Residential hardship policy (doc - 55.00KB)

  This policy outlines how we seek to meet our responsibilities for residential customers experiencing financial hardship.

• Sewage quality policy (doc - 225.00KB)

  This is the approach we take to meet our sewage quality management responsibilities.

• Social policy (doc - 57.00KB)

  This policy outlines how we seek to meet our social responsibilities.

• Water and sewer faults and outages policy (doc - 221.00KB)

  This policy states our approach to the management of faults and outages on our water and sewer networks, and minimising the impacts on our customers and the community.