Skip to the main content

City West Water

Annual Reports

Find comprehensive account of our financial performance and corporate governance activities.
City West Water - A Year in Review

1

New business strategy launched, Customers First, Benefitting Communities

Animation demonstrating New business strategy launched, Customers First, Benefitting Communities

2

awards won for our Greening the West initiative, an urban greening partnership program

Animation demonstrating awards our Greening the West initiative received, an urban greening partnership program

8

hectares irrigated by the Lake Caroline Stormwater Harvesting Project

Animation demonstrating hectares irrigated by the Stormwater Harvesting Project

10%

of our electricity needs will be derived from renewable souces by 2018

Animation demonstrating of our electricity needs will be renewable energy by 2018

15

key actions outlined in our Reconciliation Action Plan 2017-19

Animation demonstrating key actions outlined in our Reconciliation Action Plan 2017-19

23%

reduction in our customers needing to escalate their enquiry

Animation demonstrating reduction in our customers needing to escalate their enquiry

45%

of our employees were women

Animation demonstrating of our leaders were women

50

year long term Urban Water strategy released for our service area

Animation demonstrating year long term Urban Water strategy released for our service area

60%

reduction in Lost Time Injuries

Animation demonstrating reduction in Lost Time Injuries

85%

of employees took part in a culture survey, which provided our people with a voice to help shape their workplace

Animation demonstrating of employees took part in a culture survey, which provided our people with a voice to help shape their workplace

89%

customer satisfaction rating achieved

Animation demonstrating customer satisfaction rating achieved

94%

sewage and trade waste collected at the Werribee Treatment Plant

Animation demonstrating sewage and trade waste collected at the Werribee Treatment Plant

130

cultural groups serviced in our operating area

Animation demonstrating cultural groups serviced in our operating area

300

pages optimised to launch our new website

Animation demonstrating pages optimised to launch our new website

2200

customers engaged in the development of our 2018 Price Submission

Animation demonstrating customers engaged in the development of our 2018 Price Submission

7400

Trade Waste Customers served

Animation demonstrating Trade Waste Customers served

8000

trees planted through the 1 Million Trees project

Animation demonstrating trees planted through the 1 Million Trees project

35000

customers signed up to receive an eBill. We anticipate to save up to 2 million sheets of paper by 2022

Animation demonstrating customers signed up to receive an eBill. We anticipate to save up to 2 million sheets of paper by 2022

58000

e-mails received and responded to within set targets

Animation demonstrating e-mails received and responded to within set targets

344000

customer calls received, 81% of which were answered within 30 seconds

Animation demonstrating customer calls received,  81% of which were answered within 30 seconds

444000

properties provided with water and sewerage services

Animation demonstrating properties provided with water and sewerage services

1.7 billion

dollars of infrastructure managed across our service area

Animation demonstrating dollars of infrastructure managed across our service area

100 billion

litres of drinking water delivered to our customers

Animation demonstrating litres of drinking water delivered to our customers

Consultancy expenditure 2014 - 2017

Consultant Total approved fee (GST exc) Expenditure 2016-17 (GST exc) Future expenditure (GST exc) Project
Aecom Australia Pty Ltd 89,636.00 60,637.00 28,999.00 Altona Tertiary Treatment Upgrade concept design
William Lawrence Consulting 37,500.00 37,500.00 0.00 Permit to work review
GHD Pty Ltd 25,000.00 24,760.00 0.00 ASR investigation into enviro and liveability benefits
Spatial Economics 19,800.00 19,800.00 0.00 Consulting for WP2.0 of the DF CPIP
MWH Australia Pty Ltd 33,100.00 18,280.00 14,820.00 Hydraulic modeling of Kyle Rd sewerage catchment
Ernst & Young 16,280.18 16,280.18 0.00 Incident Response Manual review
Ernst & Young 46,766.12 46,766.12 0.00 External Safety Review
Deloitte Consulting Pty Ltd 43,937.50 43,937.50 0.00 Utility of the Future vision
Deloitte Consulting Pty Ltd 42,000.00 42,000.00 0.00 Development of IT strategy
The University of Melbourne 25,000.00 20,000.00 5,000.00 Economic Value of Water in Storage
PricewaterhouseCoopers Indigenous Consulting Pty Ltd 20,000.00 17,041.00 0.00 Consulting Services Reconciliation Action Plan
Consultants > $10k 10 consultants, 12 consultancies 347,001.80

Consultants Expenditure Disclosure

Consultants >= $10,000  Purpose Total approved fee (GST excl.)   Expenditure 2014-15 (GST excl.) Future expenditure (GST excl) 
CH2MHill Australia Pty Ltd  ASRP - Consultancy Services - Maintenance Specialist Support in accordance with Contract No. CWC10133  $0  $124,963  $0
Sweett (Australia) Pty Ltd  Site Scoping Assessment for Ravenhall AWPF  $13,900  $13,900  $0
Kellogg Brown & Root Pty Ltd  Greek Hill Tank Site Layout  $15,382  $15,382  $0
CMP Consulting Group Pty Ltd  Ravenhall AWPF Functional Design  $152,275  $21,156.20  $0
GHD Pty Ltd  ASR investigation into enviro and liveability benefits  $25,000  $25,000  $0
G Squared Solutions  LFI EPR Scoping Study  $17,000  $17,000  $0
GHD Pty Ltd  Alternative Water Sources for Central Melbourne Feasibility and Concept Design Consultancy  $25,000  $18,740  $0
Walbridge & Gilbert Functional Design of Black Forest Rd Project $109,570 $109,570 $0
Urban Water Solutions Pty Ltd Cowies Hill water model update $12,272 $10,872 $0
GHD Pty Ltd Model Build and calibration of Greenvale water zone $49,315 $22,415 $26,900
Urban Water Solutions Pty Ltd Water Model Build and Calibration of East Keilor and Gaffney St $51,900 $37,744 $14,156
Urban Water Solutions Pty Ltd Yuroke Sydenham water model build and calibration $76,700 $44,305 $0
Nous Group Transformation strategy $304,034 $304,033.56 $0
Urban Water Solutions Pty Ltd Richmond sewer catchment hydraulic model build and calibration $35,200 $17,600 $0
GHD Pty Ltd Hydraulic modelling of the Lower Kororoit sewer catchment $38,136 $39,136 $0
GHD Pty Ltd St Albans sewer model build and calibration $53,760 $53,760 $0
Urban Water Solutions Pty Ltd Hydraulic modelling of the DIS, Epsom, Essendon and Laverton Sewer catchments $69,058 $60,538.70 $0
Aqueon Pty Ltd Ballan Rd ASR. Hydrogeological consultancy service $11,480 $11,481 $0
Aurecon Australia Pty Ltd ATP - Consultancy Services for Feedwater Pump Station Redesign Options Study in accordance with Contract CWC10148. $39,430 $17,523 $21,907

Total
$1,099,412 $964,119.46 $62,963

 

Consultants Expenditure Disclosure 2014-15

Consultants >= $10,000  Purpose   Total approved fee (GST excl.)  Expenditure 2014-15 (GST excl.)  Future expenditure (GST excl)
Biosys Research Greek Hill cultural heritage report  $50,000  $10,162.00  $0
R J Keller & Associates CBD modelling project  $46,000  $11,040.00  $55,200
AECOM Australia Pty Ltd Greek Hill pipeline - flora and fauna targeted surveys  $21,500  $12,250.00  $0
Marabou Enterprises Pty Ltd Draft strategic procurement plan  $16,150  $15,000.00  $0
RMCG Greek Hill supply zone - land capability assessment $20,000 $18,181.82 $0
Urban Water Solutions Pty Ltd Yuroke Sydenham water model build and calibration $69,735 $25,430.00 $40,937
Alchime Pty Ltd Commercial advisory services for new maintenance contract $253,454 $26,765.90 $0
Douglas Partners Pty Ltd Greek Hill land contamination $53,920 $47,920.00 $0
ECOS Environmental Consulting Pty Ltd Evaporative cooling using recycled water $72,000 $60,465.44 $0
CSIRO ASR well clogging study and column study testing $142,000 $105,000.00 $0
CSIRO Column study testing $90,000 $76,322.00 $0
 GHD Pty Ltd  Alternative Water sources for central Melbourne feasibility and concept design  $150,000  $82,624.38  $36,216
GHD Pty Ltd Seismic Investigation at Ballan Road $100,000 $93,111.00 $0
GHD Pty Ltd  East Werribee WWCM servicing strategy  $147,256  $129,256.00  $0
Detection Services Pty Ltd Managing non-revenue water $139,279 $137,379.64 $0
DB Results Pty Ltd Arrow R3 CC&B assessment of previously implemented solution $200,000 $164,545.45 $0
 AECOM Australia Pty Ltd  Water Future Central options development and analysis  $194,095  $172,095.06  $0

Total
$1,765,389 $1,187,548.69 $132,353

 

 

Consultants Expenditure Disclosure 2013-14

Consultants >= $10,000   Purpose Total approved fee (GST excl.)   Expenditure 2013-14 (GST excl.) Future expenditure (GST excl) 
AECOM Australia Pty Ltd  Water Future Central - options development and analysis  $170,000  $22,000  $22,000
Alchimie Pty Ltd  Consultancy for the procurement of maintenance services  $349,290  $44,600  $304,690
Altura Partners Pty Ltd  Financial Management Strategy  $40,000  $39,000  $0
Atura Pty Ltd  On ground impact on farming operation from salinity / sodicity of irrigation water  $24,943  $24,943  $0
Consulting Elements  CC & B paper  $22,000  $22,000  $0
Deloite  Infrastructure revaluation  $47,250  $47,250  $0
Douglas Partners Pty Ltd  Environmental soil investigation Ravenhall AWPF  $35,000  $24,545  $0
E2 Design Pty Ltd Black Forest Road cacthment IWC strategy $100,000 $71,185 $0
Fidun Pty Ltd Head office transition strategy $17,080 $17,080 $0
Fitch Australia Pty Ltd Credit rating assessment $50,000 $46,831 $0
Flovac Vacuum Sewerage Systems Pty Ltd Sanctuary Lakes assessment works $57,940 $57,940 $0
GHD Pty Ltd Ravenhall options analysis and concept design $115,000 $74,004 $0
GHD Pty Ltd IWCM Screening Study $65,000 $59,986 $0
GHD Pty Ltd Stony Creek sewer model build and calibration $16,061 $16,061 $0
Griffith University Autonomous and intelligent system for residential water end use classification $50,000 $30,000 $20,000
KPMG Assistance with revision of treasury policy $15,000 $10,000 $0
Marabou Enterprises Pty Ltd Gap analysis around supply policies and the VGPB future supply policies and management plan for transition to new supply policies and practices $16,150 $16,150 $0
Milner Corporation Pty Ltd CWW Financial Review $18,000 $18,000 $0
Newgate Research 2014 customer expectations research $24,999 $24,999 $0
Opus International Consultants (NSW) Pty Ltd DTIMS scoping project $11,940 $11,940 $0
Strahan Research Pty Ltd Customer satisfaction research $36,000 $34,022 $0
Symplicit Pty Ltd Develop CWW and customer requirements for new website $71,000 $70,500 $0
Third Horizon Consulting Pty Ltd Cost efficiency review and performance metrics development $215,000 $214,696 $0
Urban Water Solutions Model build and calibration - Steele Creek sewerage catchment $12,000 $12,000 $0

 

Please tell us what you think.

Not what you're looking for?