Our vision is to become an exceptional service provider that puts customers first and benefits the community.
Building on this vision, our Environment Policy commits us to care for and where possible, enhance the environment - with an eye to the future and the challenges imposed by a changing climate.
In fulfilling our role as a water and wastewater service provider, we provide both an essential service and have a key role in managing the water cycle to support community health and wellbeing.
In developing our 2018 Pricing Submission we consulted with our community on their expectations of our environmental performance. As a result of this consultation, one of the key outcomes we will deliver over the next five years is that ‘The whole of the water cycle is managed in an environmentally sustainable way’.
In delivering this outcome, our community supported a number of initiatives including: a greenhouse gas emissions reduction target of 80% by 2025 and an expansion of stormwater partnerships with local government.
Improved environmental performance can be achieved in a manner that satisfies the customers’ expectations for community benefit and affordable services. Reducing the resources we require to deliver our services and leveraging innovative technologies are key elements to achieving these requirements.
In August 2018 we approved a range of targets and key actions based on four environmental objectives. These objectives reflect ambition of our Corporate Strategy, our environmental risks and our customers’ expectations.