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City West Water

Introducing our new website

We’re quite proud of the new addition and we hope you like it too.

It’s with great pleasure we introduce you to our new look website.


The site design and functionality has been informed by consultation with our customers as well as our desire to make it easy to find the information and services you need, in an enjoyable way! 


We've got a new website!

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So what’s new?

Aside from a complete makeover with a style reflecting our City West Water brand, you will notice these great changes:

  • This is City West Water’s first mobile-responsive website. We recognise that many of our customers access information on the move and need to access website services remotely so our site will scale to smartphones and tablets.
  • The site is built with a strong focus on accessibility.
  • Many of our videos include transcripts and captions and we are moving towards less document downloads (fewer PDFs) with key content upfront on our web pages making our site friendlier and more accessible and inclusive.
  • We’ve implemented a new search engine to yield quick and accurate results.
  • Filters and keywords will help to quickly find more relevant results, to do what you need to do with us, be it a transaction, information search or playing some of our helpful ‘how-to’ videos.
  • Fresh new look, fresh new content. The appealing design is bolstered by all new content and imagery. We’re also adding to a growing library of informative, ‘how-to’ videos.
  • We’d love to know if the site is meeting your expectations and would appreciate ideas for improvement.

Drop our web team a line at marketing&

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