This section provides a guide to your City West Water account including payment options, concessions and pricing.
City West Water bills are made up of both fixed service charges and usage charges based on your water consumption and are usually issued every three months.
Your bill may also include Melbourne Water’s Drainage and Waterways Charge and Parks Victoria’s Parks Charge, which we bill on behalf of these two organisations.
Our prices usually increase on 1 July each year. Details of all our charges can be found in Charges Explained.
As well as offering an online bill payment service, we have a number of payment options available for all our residential customers.
Please contact us if you are experiencing difficulties paying your bill. More information can be found in How We Can Help. You can also find some useful information in Account Enquiries, like what to do if your bill seems higher than normal.